Our mental health service user project is called Voicing Views.
Here at WCA experience has taught us that if real and positive change is to happen, the voice of service users must be heard, respected and acted upon.
It is the people who use services that are the real experts on how those services should be developed and delivered. They are the ones who know exactly what they need and what improvements need to be made.
It's simple really - SERVICE USER INVOLVEMENT = BETTER SERVICES
Voicing Views works with the Mental Health Trust, the Clinical Commissioning Group and Adult Social Services on matters relating to the delivery and development of mental health services in the borough.
We currently run monthly service user groups in Balham and Roehampton. If you or someone you know would like to join one of our groups get in touch.
Service user members of Voicing Views sit on most of the major groups/forums that take place and attend meetings that relate to the delivery and development of services. Members get involved in one-off consultations/focus groups with the Mental Health Trust, Clinical Commissioning Group and Adult Social Services. If you would like to invite a member of Voicing Views to take part in your forum/consultation get in touch.
What has changed as a result of the project?
- Service users feel valued and a sense of ownership
- An increase in service users self esteem and confidence
- Improved service design and delivery
- A better understanding of service user involvement amongst staff